18 Jobs in Irving, TX
ReqRoute,Inc is Hiring an Incident Analyst Near Irving, TX
Required QualificationsÂ
1. MIM Process and Preferable with L2 on one or two technologies support2. Having experience of Establishing MIM process for an organization and mentoring resources into full time Major incident managers)3. Drive continual improvements.4. To support 24x7 coverage for P1 & critical P2’s.Roles/ResponsibilitiesÂ
1. Create and drive/facilitate MIM bridges until the resolution.2. Validate the major/critical/sev-1/p-1 based on the business impact and urgency parameters.3. Manage critical incidents with goal of reducing outage times and deliver world class service to the clients.4. Service as primary point of contact for clients during outages (in coordination and with support of Service/client managers)5. Provide regular updates to the stakeholders & team members joining bridge call.6. To capture chronology of events in white board7. To send notifications to stakeholders on the progress of incidents from its occurrence to closure.8. Ability to frame and communicate technical issues to a broad constituency (engineers to executive level management)Please send your resume to sudhanshu@reqroute.com
Job Summary
Full Time
Business Services
$62k-80k (estimate)
12/31/2023
05/21/2024
reqroute.com
SAN JOSE, CA
50 - 100
2008
YASH DAVE
<$5M
Business Services
Related Companies
The job skills required for Incident Analyst include Coordination, Mentoring, etc. Having related job skills and expertise will give you an advantage when applying to be an Incident Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Incident Analyst. Select any job title you are interested in and start to search job requirements.
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